Shipping policy

Last updated: April 2026

At BlockPoint, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and important shipping-related information.

PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays
During high-demand periods, processing times may be slightly extended

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

SHIPPING TIME (ESTIMATES)

Estimated delivery times vary depending on your location:

United States: 7–12 business days
Europe (EU): 7–12 business days
United Kingdom: 7–12 business days
Canada & Australia: 7–12 business days
Other International Locations: 7–15 business days

Please note:

These are estimated delivery times, not guaranteed delivery dates
Actual delivery times may vary due to customs clearance, local carriers, or external factors beyond our control

SHIPPING CARRIERS

We work with trusted international logistics partners, including:

DHL
UPS
YunExpress
Other regional carriers depending on destination

Carrier selection is optimized based on your location to ensure the most reliable delivery.

ORDER TRACKING

A tracking number will be provided via email once your order has shipped
Tracking updates may take 24–72 hours to become active
You can monitor your shipment using the provided tracking link

CUSTOMS, DUTIES & TAXES

For international orders:

Customs duties, import taxes, or local fees may apply depending on your country
These charges are not included in the product price
The customer is responsible for any applicable import fees

We recommend checking your local customs regulations before placing an order.

LOST OR DELAYED PACKAGES

If your order has not arrived within the expected timeframe:

Please contact us with your order number
Our support team will investigate the shipment status

If a package is confirmed as lost, we will offer:

A replacement shipment, or
A refund where applicable

IMPORTANT SHIPPING NOTES

Delivery times may be affected by customs inspections, holidays, or high shipping volumes
Address accuracy is the customer’s responsibility; incorrect addresses may cause delays or failed delivery
In some cases, orders may be shipped in separate packages depending on stock availability